Payment and Shipment

Shipping – frequently asked questions (FAQ)

How long does it take to prepare the order?

  • Preparation of the order for shipment takes from 3 to 14 working days.

When will I receive the parcel?

  • Delivery to the customer takes between 3-14 working days.

What if the delivery date is exceeded?

  • The decision belongs to the client. We included a point in our contract regarding the resolution of the dispute. You can get funds refund within 3 days, until the correcting invoice is issued.

How much warranty do I have?

  • The manufacturer’s warranty is only 180 days. However, every customer has a two-year, included in the price of the device.

What is the Maintenance Warranty?

  • The Maintenance Warranty is a free service that customers can use in case of a machine failure, errors or help with initial configuration. This service is free for a period of 24 months from the date of the final invoice.
Shipping Methods
  • DHL – 125$ Inside EU – 7 days, Outside 65$ – 14 days
  • UPS – 150$ Inside EU – 3 days, outside 70$ – 10 days
  • LOCAL – 55$ Inside EU – 3 days, outside 70$ – 10 days

Payment – frequently asked questions (FAQ)

How can I pay?

  • So far, three payment methods have been available for us:
    • Bank Transfer

Will I receive an invoice?

  • Of course, a VAT invoice is attached to each of our products.

At what time will the refund be refunded for undelivered goods?

  • If the time of your delivery has been exceeded, the refund will be made within 3 days of issuing the correcting invoice.