Shipping – frequently asked questions (FAQ)
How long does it take to prepare the order?
- Preparation of the order for shipment takes from 3 to 14 working days.
When will I receive the parcel?
- Delivery to the customer takes between 3-14 working days.
What if the delivery date is exceeded?
- The decision belongs to the client. We included a point in our contract regarding the resolution of the dispute. You can get funds refund within 3 days, until the correcting invoice is issued.
How much warranty do I have?
- The manufacturer’s warranty is only 180 days. However, every customer has a two-year, included in the price of the device.
What is the Maintenance Warranty?
- The Maintenance Warranty is a free service that customers can use in case of a machine failure, errors or help with initial configuration. This service is free for a period of 24 months from the date of the final invoice.
- DHL – 125$ Inside EU – 7 days, Outside 65$ – 14 days
- UPS – 150$ Inside EU – 3 days, outside 70$ – 10 days
- LOCAL – 55$ Inside EU – 3 days, outside 70$ – 10 days
Payment – frequently asked questions (FAQ)
How can I pay?
- So far, three payment methods have been available for us:
- Bank Transfer
Will I receive an invoice?
- Of course, a VAT invoice is attached to each of our products.
At what time will the refund be refunded for undelivered goods?
- If the time of your delivery has been exceeded, the refund will be made within 3 days of issuing the correcting invoice.